Problem: After installing a fresh instance, when Active Users report is run, it exits with error.
Solution: Run ccmsetup. Delete the concurrent manager service, then add back service. Remember to set apps password, database sid and Automatic checkbox. Reboot the computer.
Problem: After installing Oracle Applications, the personal home page does not appear in the browser.
Solution: The machine name does not appear in the Bypass Proxy Server setting.
Step 1: In Internet Explorer, navigate to Tools > Internet Options > Connections > LAN Settings > Advanced. In the Exceptions box, enter the name of the server.
Problem: Signon Audit Users report does not show any data.
Solution: Change System Profile “Sign-On: Audit Level” value User or Responsibility.
Step 1: Log on as user Sysadmin and navigate to Profile > System.
Step 2: Query “Sign%”.
Step 3: Change value of “Sign-On: Audit Level” to “FORM” at the Site level.
Step 4: Change value of “Sign-On: Notification” to blank at the Site level.
Problem: After logging on to Oracle Applications, the message appears, “There are no applications available for this responsibility. Please click on a different responsibility link to display the list of available applications.”
Solution: Disable maintenance mode and bounce the Apache server.
Step 1: Disable the Maintenance mode by setting the site-level value of APPS_MAINTENANCE_MODE profile option NORMAL. Or Use the AD Administration Utility to set Maintenance Mode in 11.5.10.
Step 2: Bounce the Apache Web server. Adapcctl.sh
Refer to Metalink Note:287116.1 (Subject: There Are No Applications Available For This Responsibility Message While Selecting Any Responsibility)
Problem: When a print job is deleted from the queue, it remains in a state of ‘deleting’.
Solution: Stop and restart “Print Spooler” service on the print server.
Problem: After applying HRMS Family Pack K, custom report “Invoice Print Selected Invoices” completes with error.
Solution: Apply patch 4233321 and regenerate XML templates
Refer to Metalink Doc ID: Note:368592.1 (Subject: Extension Function Error: Method not found ‘ms_format_string’ Running XML Report Publisher)
Step 1: Download and apply patch 4233321 (all prerequisite patches were checked and were met).
Step 2: Add XML Publisher Administrator responsibility to Sysadmin.
Step 3: Applying this patch will add the XML Publisher Template Re-Generator concurrent program to the XML Publisher Administrator responsibility. Use Standard Request Submission to submit this request. This program prompts for the following parameter:
Re-Generation Criteria:
Select “Outdated” to regenerate only outdated templates or
“All” to regenerate all templates.
To execute the test, do the following:
Reference:
Subject: Remote Diagnostic Agent (RDA) Data Collection Test
Doc ID: Note:183274.1
Subject: Remote Diagnostic Agent (RDA) 4 – FAQ
Doc ID: Note:330363.1
Subject: Remote Diagnostic Agent (RDA) 4 – Core Engine Man Pages
Doc ID: Note:330777.1
Subject: Remote Diagnostic Agent (RDA) 4 – Download
Doc ID: Note:330472.1
Subject: Remote Diagnostic Agent (RDA) 4 – Overview and User Guide
Doc ID: Note:314422.1
This documentation shows how to set up the Oracle Diagnostics Tool responsibility after installing it.
The following tasks should be completed using a responsibility that can assign responsibilities (e.g. “System Administrator”).
Step 1: To assign the “Oracle Diagnostics Tool” responsibility to eBusiness Suite users.
If “User Management” responsibility is available:
If “User Management” responsibility is not available:
See Metalink Document Subject: Diagnostics Responsibility Configuration
Doc ID: Note:358831.1
Problem: When access the production instance, a web page appears stating ‘Service Unavailable’.
Solution: In Internet Explorer, enter the instance’s host name in the list of hosts for the proxy server to bypass.
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