Problem: We opened an SR with Oracle and they want us to run a diagnostics test for a payment process request. How do I run a diagnostics test in E-Business Suite?
Solution: Diagnostic tests in EBS are run from the Application Diagnostics responsibility.
Problem: Some purchase orders are stuck in the “In Process” status. How do I reset these purchase orders?
Solution: Refer to How To Reset a Purchase Order or Requisition From In Process or Pre-Approved To Incomplete/Requires Reapproval For Isolated Cases (Doc ID 390023.1)
Problem: After cloning the production EBS instance, user submits the Subledger Period Close Exceptions Report, but it does not complete.
Solution: Post-processing of the request is points to the production instance (for some reason). Run AutoConfig to point it back to the clone.
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