Problem:

A preparer creates a purchase request and send it to the approver, who approves it. The preparer then receives a notification that the PR was approved, but the notification automatically disappears from the list after the browser is refreshed or when the user logs off.

Solution:

The AutoClose_FYI parameter must be changed from ‘Y’ to ‘N’ in Notification Mailer.

Then the Notification Mailer must be stopped and started for the change to take effect.