Problem:
When trying to log on to the newly cloned TEST instance as sysadmin user, the following error appears:
You have insufficient privileges for the current operation. Please contact your System Administrator.
Solution:
Used URL:
http://ebusinesstest.support.com:8001/OA_HTML/jsp/fnd/aoljtest.jsp
to compare differences between TEST and PROD. Noticed that JSP Ping not working on both.
In Metalink, searched for error:
java.lang.StringIndexOutOfBoundsException: String index out of range: -1
Checked document: Subject: Troubleshooting Login (Doc ID: Note:178437.1), “3. Login: java.lang.StringIndexOutOfBoundsException when log into jtflogin.jsp”
In SQL*Plus, executed the following code:
select SESSION_COOKIE_DOMAIN from icx_parameters;
update icx.icx_parameters set SESSION_COOKIE_DOMAIN = ‘.support.com’;
commit;
select SESSION_COOKIE_DOMAIN from icx_parameters;
Tested logon on ebusinesstest, working now.
Reference:
Subject: Configuring and Troubleshooting the Self Service Framework 5.5.2 with 11i (Doc ID: Note:177095.1)
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