Tag Archives: My Oracle Support

Gaining Access To My Oracle Support

Posted by on August 29, 2011 No comments

Gaining Access To My Oracle Support

Problem: How does a new employee gain access to My Oracle Support (MOS)?

Solution: In the web browser, the new employee must connect to http://support.oracle.com. Under Sign In, click the Register link.

Create a new MOS account by entering the email address (which will be used as the username for MOS), an MOS password, first name, last name, country and state/province. Then click Create.

Next, log into MOS using the username and password that was just entered.

The user is prompted to enter the CSI number.

Once entered, a request is sent to the MOS administrator of that CSI account. The administrator checks for any pending requests to access the account, and then approves it. Once approved, the user gains access to MOS.

R12 Diagnostics Notes

Posted by on August 19, 2011 No comments

My Oracle Support Community is located at:

https://communities.oracle.com/portal/server.pt/community/support/219

My Oracle Support Community – Diagnostic Tools is located at:

https://communities.oracle.com/portal/server.pt/community/Diagnosibility/242

Overview of EBS Diagnostics Video:

https://support.oracle.com/CSP/main/article?cmd=show&type=ATT&id=232116.1:OVERVIEW&inline=1

How to run Oracle DBS Diagnostics:

Log on as a user with access to the Application Diagnostics responsibility. Then click:

Application Diagnostics > Diagnose > Select Application

Check checkbox to left of the test you wish to run.

Scroll to bottom of page and click Execute button.

Enter parameters, then click Submit.

Diagnostic Tests Catalog:

Release 12: MOS Doc ID: 421245.1

Other Diagnostics documents:
* Overview
* Installation Guide
* Frequently Asked Questions (FAQ)
* Training

Also My Oracle Support (MOS) Community

Running Oracle Configuration Manager

Posted by on September 19, 2008 No comments

Download Oracle Configuration Manager from Metalink > Software Configuration Manager, and copy to the server.

ocm-Production-Linux-i386.zip

Note: source database tier environment file.

1. Unzip the Oracle Configuration Manager distribution file into the ORACLE_HOME directory as follows:

unzip -d $ORACLE_HOME ocm-Production-Linux-i386.zip

2. After the file has been unzipped, install and complete the configuration of Oracle Configuration Manager by entering the following command:

$ORACLE_HOME/ccr/bin/setupCCR -s  xxxxxxxx vasudev.seeram@emaildomain.com TT

where xxxxxxxx is your CSI number

3. To configure the database for configuration collection, run the following script:

$ORACLE_HOME/ccr/admin/scripts/installCCRSQL.sh collectconfig -s TEST -r sys -p syspassword

4. To configure an Oracle E-Business Suite, run the following script from the $ORACLE_HOME:

$ORACLE_HOME/ccr/admin/scripts/installCCRSQL.sh ebs_collectconfig -u apps -w appspassword -s TEST

5. To check status of Scheduler:

$ORACLE_HOME/ccr/bin/emCCR status

6. To start the Scheduler:

$ORACLE_HOME/ccr/bin/emCCR start

7. To manually collect data for the instance and upload it:

$ORACLE_HOME/ccr/bin/emCCR collect

Reference:

http://download.oracle.com/docs/cd/B19306_01/install.102/b28484/install.htm